Frequently asked questions

A computer, tablet or phone with internet and a browser (Chrome, Edge, Safari, Firefox). Nothing to install; on the phone you can add it to the home screen like an app. Read more →

Yes. The demo at demo-en.powerplay.ro has invented data and you can click anything (user demo, password demo). With the subscription there is also a free 14-day trial with your own company data — ask for it using the contact form. Read more →

With the subscription, the app runs at Power Play, with a daily backup also kept outside the server. With the one-time license, the app is installed on your company's own computer or server. Read more →

Yes. Lists can be exported to Excel and PDF, and the Super Admin can download a full copy of the data. Read more →

Prices per plan (Start, Professional, Complete) and the extra modules are on powerplay.ro/manager/en. Paying yearly gives you 2 months free.

Usually: company details, logo, team accounts and clients imported from Excel, then about 2 hours of training online. The team can work from the next day. Read more →

Yes. Everyone picks their language (English or Romanian) and their date and time formats in My account. Read more →

Your company administrator resets it from Users, with the Password button. If you are the Super Admin and can't get in, write to us. Read more →

No. The app opens in the browser. On a phone you can add it to the home screen, like a normal app. Overview →

Optional modules are turned on by the app vendor. Ask for it through your company's Super Admin. Overview →

The app needs internet. If your company has the Working without signal module, the phone remembers what you saved and sends it automatically when the signal comes back. Overview →

Enter a backup code. If you no longer have them, another Super Admin taps the 🔐 2-step label next to your name in Users and turns off two-step verification. You can then turn it on again from My account. Signing in and your account →

The Super Admin can set the app to sign people out after a period of inactivity. Sign in again with your user name and password. Signing in and your account →

Yes: My account → Change password. Signing in and your account →

Yes, for some lists (for example inventory and vehicles) there is Excel import, with a template to download. For other lists, ask the vendor. First steps for a new company →

Only the Super Admin sees this menu. First steps for a new company →

The Technician role. See the article about roles and permissions. First steps for a new company →

Make sure you typed at least 2 letters. Try just part of the name. If it still doesn't appear, you may not be allowed to see that item — for example, invoices are for the office only. Search →

No. The search ignores them, so "sectiune" also finds "secțiune". Search →

Tap the magnifying glass in the top bar. Search →

Close the app completely and open it again. The app on your phone →

Add the app to the home screen, open it from there, then tap Start under notifications and choose Allow. The app on your phone →

The page address was probably sent. Make the PDF again and tap “Send the PDF”, so the file is sent. The app on your phone →

In Romanian, My account is called “Contul meu”. There, on the language card, tap “English”. Application language →

The app on the screen is translated. Text written by people is not translated. Application language →

No. Tony only prepares drafts for service calls, quotes, emails and reminders. They are carried out only after you tap ✓ Yes, do it. He does not create invoices. Tony, the in-app assistant →

Invoices, quotes and money are for office roles only. Tony searches only what you are allowed to see. Tony, the in-app assistant →

That is something else: you dictate what you did and Tony fills in the worksheet. See the article about the worksheet. Tony, the in-app assistant →

The page shows only what is in your name: the Daily plan rows you're on (in the team or as driver), and the service calls and visits where you're in charge or in the team. If the office hasn't put you in the plan yet, ask them to add you. Today →

Yes. The changed row gets the "changed" label, and if you turned on notifications on your phone, you also get a message. In the Daily plan, the office can see whether you opened the plan after the change. Today →

Yes: open Daily plan from the menu. There you see the whole day's plan, with your rows highlighted, but only the office can change it. Today →

Yes. The people on the row get a notification (if they've turned notifications on), the row gets the label “changed” with the time, and the plan on the phones refreshes by itself within a minute at most. Daily plan →

Yes. People without an account (helpers, subcontractors) appear in the list marked “no account”. They are included in the plan and in vehicles, but they don't get notifications and can't log in. Daily plan →

The person chosen under “Team lead (person in charge)”. If the row is linked to a job, the app suggests the job's lead. On the row they appear with ★ and “Team lead:”, and the others under “Team:”. Daily plan →

No. Technicians see only what they recorded themselves. They can edit or delete their receipt as long as it hasn't been reimbursed or paid. Administrators see everything. From the field: photos, log, materials and receipts →

Yes. In Materials & reimbursements, on that row, tap the ↩ arrow (Cancel (it was a mistake)). From the field: photos, log, materials and receipts →

No. The row's sheet, the problems, complaints and photos here are internal and never reach the client. The client only gets the documents you send them, for example the signed worksheet. From the field: photos, log, materials and receipts →

Technicians can only open the jobs, service calls and visits they work on. They can see their colleagues' items in the calendar, but can't open them. Calendar →

The Daily plan is the detailed sheet of a single day (who goes with whom, in which vehicle). The Calendar is the overview by week or month, and it also includes the plan rows. Calendar →

Tap Reopen (available to the administrator and to the person who made the sheet). Note: the client signature is deleted, and after the correction the sheet must be signed again or completed without a signature. Worksheet →

Yes. On the job tap Worksheet → 📎 Paper worksheet (scanned, photo or received by email): take photos of the pages or choose the PDF, and the sheet gets a number and appears in the Sheet archive. Worksheet →

Yes. Send PDF and Email can be used as often as you want, even after the sheet is signed — for example once to the client and once to the accountant. Worksheet →

In the Trip logs tab. The week's logs are saved automatically every Monday morning; you can filter by vehicle. Sheet archive →

The archive is visible to administrators and to people ticked by the Super Admin. Ask the Super Admin to tick the right option for you in Users. Sheet archive →

No. A technician can move it to Assigned, In progress and Resolved. Closed and Cancelled are set by the office. Service calls →

In Service calls, the office chooses “Unassigned” in the technician filter. The status filter has Open, All or a specific status. Service calls →

If your company has the Contracts & SLA module, the “⏰ SLA deadlines” tab shows all open service calls with a deadline: on time, close or overdue. Service calls →

No. Technicians only see the visits they are assigned to. The Contracts tab and the New contract button are for the office only. Maintenance →

Yes, if your company has the optional Messages to clients module — that's where client reminders are set up, for example about the next day's visit. Maintenance →

If your company has the Contracts & SLA module, the Renew button appears on the contract page: it makes a new contract with the same team and, optionally, with an indexed price. Maintenance →

Only administrators. The repairs technician sees client prices, but not internal costs or what the company keeps. Repairs →

The Super Admin chooses for each person, in Users → Edit → Where they work: Repairs only, field only, or both. Repairs →

Yes. Open the device's sheet and tap Intake sheet — the PDF can be opened and sent again at any time. Repairs →

Open the group and tap Exit. You no longer get messages from it. The group's name and members are changed by the person who created it (the Group button). Internal messages →

No. Everyone can delete only their own messages; only the Super Admin can delete any message. Internal messages →

Yes. Messages are the same on the phone and the computer, with the same account. Internal messages →

Tap Send me a test. If nothing appears, check in the phone settings that the app or browser is allowed to send notifications. On iPhone, the app must be opened from the home screen, not from Safari. Notifications are turned on separately on each phone. Notifications →

Go to Settings → Notifications → Power Play and turn on “Allow Notifications”. Notifications →

The company can choose to send emails only to those who haven't turned on phone notifications. Turn them on on your phone and talk to the office about the setting. Notifications →

A deleted job no longer appears in lists, but its history stays in the database. Ask the Super Admin or the app provider for help. Jobs →

New jobs are created only by the office (administrators and Super Admin). Technicians work on the jobs they are assigned to. Jobs →

Yes. From the site survey tap “Create job from sheet”; the text and photos move to the job. When the office marks a quote as accepted with installation, the job is created automatically, with the quote's products in the description. Jobs →

Technicians only see the sheets they were added to. Ask the person who created the sheet to tick you under Can fill in (go on site). Site surveys →

Yes. Write the name under New client (if not in the list). When you make the quote or job from the sheet, the client is created automatically. Site surveys →

No. They only appear to the administrator who created the sheet and to the Super Admin. Site surveys →

Check the CUI (it works the same without "RO" in front). If it still doesn't work, fill in the details by hand — the client is saved anyway. Clients →

A deactivated client is not lost: their details and history remain. There is no reactivate button in the app, so ask the app provider for help. Clients →

Service calls and maintenance have their own pages (Service calls, Maintenance), where you can search by client. On an equipment record you also see its history. Clients →

No. Technicians can see sites and navigate to them, but adding and editing is done by the office. Sites →

The buttons only appear if the site has an address or GPS coordinates. Fill in the address under Edit. Sites →

Only the office (administrators and the Super Admin). Technicians can add and edit, but it's better to change the status to "Removed" — that way the history is kept. Equipment →

If you sent it through Warranty returns (RMA) and the supplier replaced it, the new serial number is copied automatically to the client's equipment when you close the case. Equipment →

QR labels are an optional feature. If you want to use it, ask the app provider. Equipment →

Yes, but it's easier on a tablet or computer. On the phone, zoom in and out with two fingers. Floor plans →

The app asks whether you want to make a new quote. While the quote is still a draft, the button is called “Redo quote” and updates it. Floor plans →

No. The quote and the equipment made from the plan stay. Floor plans →

No. The reason is required every time and stays in the log. Password vault →

The request waits until someone with access approves it. Check Requests and codes and call a colleague with access or the Super Admin. Password vault →

On the client page, in the Password vault card. The card appears only for people who have access to the company vault. Password vault →

No. The client sees only their own documents: quotes and invoices issued to them, their equipment and their service calls. Client portal →

Check that their email is entered correctly on the account and that the app email is set up in Company settings. Otherwise, give them a new password with New password. Client portal →

Report: under Client reports, tap Add to portal. Plan: in the plan, under the More button, tick The client sees it in the portal. Client portal →

Yes. Tap Download PDF and close the window. The report is saved in the list only if you send it by email or to the portal. Client report →

It disappears from the portal. Emails already sent stay with the client. Client report →

From what is already in the app: the client's service calls, maintenance visits, equipment, monitoring and invoices for the chosen period. Client report →

Only with “Agent at the client”. With “Remote client” nothing is installed at the client; the NVR just needs to be reachable over the internet, on the forwarded port. Monitoring →

A notification comes for every outage, but the automatic service call opens only if the device doesn't recover within the chosen minutes. Increase the number of minutes under “Edit”. Monitoring →

If they have an account in the client portal, they see only the status of their own systems, without addresses or passwords. Monitoring →

In the list, late files have a red “overdue” label. The number of days after which the alert appears is set in Settings. Warranty returns (RMA) →

Tap “Cancel” in the file. A cancelled file (that is not from stock) can be reopened with “Reopen”. Warranty returns (RMA) →

Yes, if your company has the client portal and “The client sees the status in the portal” is ticked. They find it in the Warranty section. Warranty returns (RMA) →

The app converts the price using the EUR rate entered in the quote. If no rate is entered, it asks you to fill it in. Quotes →

No. Quotes already made stay unchanged. Quotes →

In Company settings, the “Quotes” card (Super Admin only): default VAT, how many days a quote is valid, the default EUR rate and the terms that appear automatically in every new quote. Quotes →

Yes, if the quote has the exchange rate entered: the invoice is made in lei, at the rate in the quote, with the rate shown on the invoice. Invoicing in lei applies to companies in Romania. Quotes →

The module is optional. If your company has turned it on, the Super Admin chooses in Company settings which roles see it. Sales →

Not by dragging. Won and Lost are chosen from the potential client's page, so you can pick the client, the job or the reason. Sales →

You can open the pages and add calls or tasks; moving cards by dragging is easier on a computer. Sales →

Not directly. Tap Issue a credit note, then make a new, correct invoice. That way the numbering has no gaps. Invoices →

From the issued invoice, the e-Factura (ANAF) card: Download XML and Check with ANAF. With the e-Factura module turned on, 📤 Send to ANAF also appears. This applies only to companies in Romania. See the e-Factura article. Invoices →

Only administrators and the Super Admin see it, and only if the Invoices module is turned on for their role. Invoices →

You're connected to ANAF's trial environment: invoices don't reach clients and have no tax effect. For real invoices, the Super Admin chooses ANAF connection → Environment → PRODUCTION. e-Factura (ANAF) →

By default, administrators: invoice accepted or rejected by ANAF, new invoices from suppliers, the sending deadline. You change this in Company settings → Who receives notifications. e-Factura (ANAF) →

The app reminds you of the deadline, but check the exact rules with the company's accountant. e-Factura (ANAF) →

The Settings button on the Contracts page (Super Admin only): the series, the starting number, how many digits, whether it restarts from 1 every year, who signs for the company, and the usual payment term and warranty. Contracts →

From Company settings, the card with the invoicing details. Contracts →

No. Cancel it with Cancel (and write the reason); the number stays in the register and is never given to another contract. Contracts →

No. The prices stay as they are now, but emails already sent can't be withdrawn. Contracts & SLA →

Yes. In Company settings → Who receives notifications, under Maintenance contracts expiring (days before) + price indexations, choose the people and how many days before (60, 30 and 7 days by default). Contracts & SLA →

The Dashboard shows an alert with how many receipts are waiting for reimbursement and the total amount. Materials & reimbursements →

By default, the administrators. You can change this in Company settings → Who receives notifications, under “Materials bought in the field (receipts, invoices)”. Materials & reimbursements →

“Taken from warehouse” only keeps a record on the job. If your company has the Stock module, the materials entered on the worksheet are automatically taken out of the technician's stock. Materials & reimbursements →

Yes, in My stock: what they carry and what is in their vehicle, with serial numbers. What they enter under Materials on the worksheet is taken out of there automatically. Stock →

By default, administrators. You change this in Company settings → Who receives notifications, under Stock. Stock →

In Stock, you find a product by typing its name or code. Serial numbers can be entered with a barcode reader, one per line. Scanning with the phone camera is available for the serial number in Materials for a job, and for the code in the product list for quotes. Stock →

The document isn't marked Technicians see it too. Tap the pencil next to the document and tick Technicians see it too. Documents →

30 days before, an alert appears on the Dashboard; in the document list it says "expires in … days" or "expired". Documents →

Open the client record and, on the “Messages to client” card, tick No automatic reminders for this client. Messages to clients →

Check under What was sent whether there is an error. The most common causes: the business email isn't set up, or the client has no email address in their record. Messages to clients →

The button only appears if the Messages to clients module is turned on for your company. Messages to clients →

Check that you've turned on notifications on this phone and that you are ticked for that category in Who receives notifications. The person who makes a change does not get a notification about their own action. Automatic reminders →

Yes, if the Super Admin has turned on automatic email for notifications and you have an email address in your account. Separate email addresses can also be added in “Who receives notifications”. Automatic reminders →

No. Each threshold (for example “7 days before”) is sent only once. Only the missed SLA deadline alert repeats, as many times as the company has chosen. Automatic reminders →

Use Deactivate. They can no longer log in, and their jobs, sheets and history are kept. Users →

Administrator and Super Admin accounts can only be edited by the Super Admin. Users →

If your subscription has a limit, the top of the page shows, for example, “8 of 10 users in the subscription”. Users →

No. Quotes, invoices and reports can only be given to roles that start from Administrator. Create a new role based on Administrator (e.g. “Accountant”) and leave only what is needed. Roles and permissions →

Check in What each role sees whether the module is Hidden for their role, then the What they see button for that person. If the module doesn't appear in the table at all, it is not turned on for your company. Roles and permissions →

The module is for the office only and cannot be given to that role. Roles and permissions →

From completed worksheets they are on and from the Daily plan rows they are assigned to (up to today). Tap a day to see which jobs the hours come from. Timesheet and profit →

One of the people on it has no hourly cost entered. The Super Admin fills it in under ⚙️ Costs and settings. Timesheet and profit →

No, not until the Super Admin reopens it. Timesheet and profit →

Choose the vehicle from the buttons at the top, or open the vehicle from Fleet → Vehicle inventory. Inventory (tools and equipment) →

Better to change its status to Lost. It stays in the history, but no longer appears in the normal list. Inventory (tools and equipment) →

Inventory holds the company's tools and devices, which come back. Stock (optional module) holds the materials that get installed and used up. Inventory (tools and equipment) →

You have no vehicle assigned and you're not on a Daily plan row with a vehicle. Ask the office. Fleet →

Those selected in Notifications → Who receives (Fleet) and, if ticked on the vehicle, the person it's assigned to. Fleet →

It's made on Mondays, from 09:00, only for vehicles with trips in the previous week. Anyone with access to all logs can tap Create a week's sheet. Fleet →

The device has not sent its location for longer than the time set in Settings. Check the tracker or the phone (turned on, with internet, location allowed). Fleet GPS →

No, if “Phones only send their location during working hours” is ticked in Settings. Fleet GPS →

Ask the Super Admin to tick “Sees the fleet GPS” for you. If they can't see it either, the module is not turned on for your company. Fleet GPS →

You don't have stock in your name or on your vehicle yet, or you have access to the full Stock menu. Ask the office. My stock →

Tell the office. Transfers and stock corrections are made from the Stock menu. My stock →

No. My stock shows only quantities. My stock →

The page appears only for the Super Admin. If you are an Administrator, ask the Super Admin to make the change. Company settings →

The new logo appears on documents you open or generate after the change. Open the document again so the PDF is rebuilt. Company settings →

If the company has an independent branch, select it at the top of the app and then open Company settings: what you change then applies only to that branch. See the article about branches. Company settings →

Either the module is not active for the company, or it is set to “Hidden” for their role in “What each role sees”. If they open a page of a module that is turned off, the app says “This module is not active for your account.” Optional modules →

Yes, you can set it to “Hidden” or “Read only” for a role. The data stays in the app; the person just can't change it any more. Optional modules →

No. The data stays saved. When the module is turned on again, everything appears as before. Optional modules →

The selector appears only when there are at least two active branches. Check that none of them is Stopped. Branches →

By default, clients and sites are shared. You can separate them under What is separate per branch. In an independent branch they are separate automatically. Branches →

In Users, tap 📍 on their row and tick under Works in. They then appear in the Daily plan of those branches. If you tick nothing, they belong to the main branch. Branches →

Make sure Use the unified letterhead on documents is ticked and tap Save. Without a text logo, documents stay as they were. Document letterhead →

Make it smaller with the Logo size slider (100% = normal size) and check with See a sample document. Document letterhead →

Yes, if the branch is an independent work point. Select it at the top of the app, open Company settings and tap Make them its own under How documents look (letterhead, logos, watermark). Document letterhead →

Check in Company settings that Phone notification is ticked, then ask them to tap Start on the Notifications page. From 📱 Subscribed phones you can send them a test. Notification settings →

Yes. In Who receives notifications, enter their email address for the notification type you want. Notification settings →

Yes. Phone notifications keep coming after you are signed out. Notification settings →

On the server and by email, once a day. On the company computer, every night, if the program is installed and the computer is on. Backups →

The backup is too big for email. Use the backup on the company computer or download it from the list on the server. Backups →

No. Backups contain all the company's data, so only the Super Admin can see them. Backups →

Open the Full activity log, choose jobs under “Anything (jobs, clients…)” and search for the job number in the search box. Full activity log →

No. The log cannot be deleted or changed by anyone. Full activity log →

Some things are done by the app itself, for example sending worksheets automatically or making backups. Full activity log →

Just for you: My account → My appearance → Light / dark → Dark. For the whole company: Company settings → App appearance → Theme → Dark. App appearance →

In My account → My appearance, set Text size to Large or Very large and tap Save. App appearance →

In Company settings, at the top, in the company details and the Logo card. See the Company settings article. App appearance →

Write to the app provider: the menu name, the fields (with their type) and who needs to see or edit it. Custom menus →

You have the menu read-only. Ask the Super Admin or the provider for edit rights. Custom menus →

Yes. The Excel button downloads the whole list you see. Custom menus →

Make a report in Reports → My reports and tick Show it on the Dashboard. It appears only for you. Dashboard →

Technicians see only their own jobs and service calls. Administrators see the whole company. Dashboard →

Yes. The Super Admin creates a role based on Administrator (e.g. Accountant) and leaves Reports and Invoices visible, in Company settings → What each role sees. Reports →

Only if you ticked Also show it to the other administrators. They can view and copy it, but not edit it. Reports →

A line shows change over time, so it only works when you group by days, months or years. A pie works only when you group by something (client, person) and don't split by colors. Reports →